Van Gogh "Irises"

How to Clean Your Tote

Things to do:

• Add dish soap + water into a bowl and mix
• Use a damp cloth with the solution and clean the dirty spots
• Scrub lightly in a circular motion
• Hang/Air dry your tote

Things NOT to do:

• Don't put your tote in the washers or dryer
• Never soak your tote
• Do not iron your tote

Processing Time

Almost all orders will be shipped out within 12-48 hours.

Shipping Time

RegionTimeframeTaxNorth America7-15 Business daysTax-FreeEurope, Asia, Oceania5-12 Business daysTax-FreeUnited Kingdom4-8 Business daysTax-FreeOther countries5-21 Business daysDepends on country

Shipping Partners

USPS, UPS, FedEx, DHL, Royal Mail, etc.

Track Your Order

Once shipped, you will receive the tracking number in your mailbox.

Order Cancellations

Orders can only be cancelled before they are shipped

• Less than 24 hours (Haven't been shipped):
  5% cancellation fee
• 24 hours or more (Haven't been shipped):
  25% cancellation fee
• Once shipped: Cannot be canceled

To request cancellation, please email us at casualruby@gmail.com with your order details.

Refund Policy

You can get a refund in the following cases:

• Never received your order -
  Full refund, or resend it for you if you're willing to wait.
• Received the wrong product -
  Provide us with photos of the wrong product and we will refund or resend a correct product for you.
• Received the damaged product -
  If caused by the carrier, file a complaint with the carrier and we will assist you. If it's a product quality problem, provide photos/videos for a refund or replacement.

All refund requests must be submitted within 30 days of delivery.

Return Policy

We offer 30 days easy return service.

• Package must never have been opened
• Product must never have been used
• You need to provide necessary photos/videos as evidence

Once approved, we will provide you with the return address and shipping instructions.

After we receive and inspect your return, we will process your refund within 5 business days.