Processing Time
Almost all orders will be shipped out within 12-48 hours.
Shipping Time
RegionTimeframeTaxNorth America7-15 Business daysTax-FreeEurope, Asia, Oceania5-12 Business daysTax-FreeUnited Kingdom4-8 Business daysTax-FreeOther countries5-21 Business daysDepends on country
Shipping Partners
USPS, UPS, FedEx, DHL, Royal Mail, etc.
Track Your Order
Once shipped, you will receive the tracking number in your mailbox.
Order Cancellations
Orders can only be cancelled before they are shipped
- Less than 24 hours (Haven't been shipped):
5% cancellation fee - 24 hours or more (Haven't been shipped):
25% cancellation fee - Once shipped: Cannot be canceled
To request cancellation, please email us at casualruby@gmail.com with your order details.
Refund Policy
You can get a refund in the following cases:
- Never received your order -
Full refund, or resend it for you if you're willing to wait. - Received the wrong product -
Provide us with photos of the wrong product and we will refund or resend a correct product for you. - Received the damaged product -
If caused by the carrier, file a complaint with the carrier and we will assist you. If it's a product quality problem, provide photos/videos for a refund or replacement.
All refund requests must be submitted within 30 days of delivery.
Return Policy
We offer 30 days easy return service.
- Package must never have been opened
- Product must never have been used
- You need to provide necessary photos/videos as evidence
Once approved, we will provide you with the return address and shipping instructions.
After we receive and inspect your return, we will process your refund within 5 business days.
